Citizens Bank: Unveiling the Ultimate Guide to Customer Service Excellence

Do you need help with your Citizens Bank account?

Editor’s Note: Citizens Bank customer service numbers have been published today, March 8, 2023. This is important news for Citizens Bank customers who need to contact customer service for assistance.

We’ve done the legwork for you and put together this guide to help you find the right customer service number for your needs.

Key differences:

Department	Phone Number
General Inquiries	1-800-922-9999
Technical Support	1-866-324-3600
Fraudulent Activity	1-866-558-1960

Main article topics:

How to contact Citizens Bank customer service
What are the different customer service departments?
What are the hours of operation for customer service?
What are the best ways to contact customer service?

Table of Contents

Citizens Bank Customer Service Numbers

Citizens Bank offers a variety of customer service numbers to meet the needs of its customers. These numbers provide access to a range of services, including account inquiries, technical support, and fraud prevention.

General Inquiries: 1-800-922-9999
Technical Support: 1-866-324-3600
Fraudulent Activity: 1-866-558-1960
Mortgage Services: 1-800-462-8755
Student Loans: 1-800-873-5626
Small Business Banking: 1-800-933-2449
Commercial Banking: 1-800-873-4285
Private Banking: 1-888-875-0888
Treasury Management: 1-800-257-0231
International Banking: 1-401-456-7000

These numbers are available 24 hours a day, 7 days a week. Customers can also access customer service online through the Citizens Bank website or mobile app.

General Inquiries

The phone number 1-800-922-9999 is the general inquiries line for Citizens Bank. This line can be used for a variety of purposes, including:

Checking account inquiries: You can check your account balance, recent transactions, and other account information.
Savings account inquiries: You can check your account balance, interest earned, and other account information.
Loan inquiries: You can check your loan balance, payment due date, and other loan information.
Credit card inquiries: You can check your credit card balance, payment due date, and other credit card information.

The general inquiries line is available 24 hours a day, 7 days a week. You can also access general inquiries online through the Citizens Bank website or mobile app.

Technical Support

The phone number 1-866-324-3600 is the technical support line for Citizens Bank. This line can be used for a variety of purposes, including:

Troubleshooting technical issues: You can get help with technical issues related to your Citizens Bank account, such as online banking, mobile banking, and ATM transactions.
Resetting your password: You can reset your password for online banking or mobile banking.
Reporting lost or stolen cards: You can report your debit card or credit card lost or stolen.
Activating your debit card or credit card: You can activate your new debit card or credit card.

The technical support line is available 24 hours a day, 7 days a week. You can also access technical support online through the Citizens Bank website or mobile app.

Technical support is an important component of citizens bank customer service numbers because it helps customers resolve technical issues and get the help they need to manage their accounts.

Department	Phone Number
General Inquiries	1-800-922-9999
Technical Support	1-866-324-3600
Fraudulent Activity	1-866-558-1960

Fraudulent Activity

The phone number 1-866-558-1960 is the fraudulent activity line for Citizens Bank. This line should be used to report any fraudulent activity on your account, such as unauthorized transactions, identity theft, or suspected fraud. When you call this line, you will be connected to a customer service representative who can help you investigate the fraudulent activity and take steps to protect your account.

Fraudulent activity is a serious issue, and it is important to report it to your bank as soon as possible. By reporting fraud, you can help to protect your account and your money. Citizens Bank takes fraud very seriously, and they have a dedicated team of investigators who work to resolve fraud cases and prevent future fraud from occurring.

If you suspect that there has been fraudulent activity on your Citizens Bank account, you should call the fraudulent activity line immediately. The sooner you report the fraud, the sooner Citizens Bank can investigate and take steps to protect your account.

Department	Phone Number
General Inquiries	1-800-922-9999
Technical Support	1-866-324-3600
Fraudulent Activity	1-866-558-1960

Mortgage Services

Mortgage Services is an important component of Citizens Bank customer service numbers because it provides customers with a dedicated phone number to call for assistance with their mortgage accounts. This can be especially helpful for customers who have questions about their mortgage payments, interest rates, or other mortgage-related matters.

For example, a customer who is having trouble making their mortgage payments may call the Mortgage Services phone number to speak to a customer service representative. The customer service representative can help the customer understand their options and develop a plan to get back on track with their payments.

Another example of how Mortgage Services can be helpful is if a customer is interested in refinancing their mortgage. The customer service representative can provide information about different refinancing options and help the customer determine if refinancing is right for them.

Overall, the Mortgage Services phone number is a valuable resource for Citizens Bank customers who have questions or need assistance with their mortgage accounts.

Department	Phone Number
General Inquiries	1-800-922-9999
Technical Support	1-866-324-3600
Fraudulent Activity	1-866-558-1960
Mortgage Services	1-800-462-8755

Student Loans

The phone number 1-800-873-5626 is the student loans line for Citizens Bank. This line can be used for a variety of purposes, including:

Checking student loan balances: You can check your student loan balance, interest rate, and other loan information.
Making student loan payments: You can make student loan payments over the phone.
Enrolling in automatic student loan payments: You can enroll in automatic student loan payments so that your payments are automatically deducted from your bank account each month.
Getting help with student loan repayment: You can get help with student loan repayment, such as information about repayment options and loan forgiveness programs.

The student loans line is available Monday through Friday from 8:00 AM to 8:00 PM ET. You can also access student loan information online through the Citizens Bank website or mobile app.

Student Loans is an important component of Citizens Bank customer service numbers because it provides customers with a dedicated phone number to call for assistance with their student loan accounts. This can be especially helpful for customers who have questions about their student loan payments, interest rates, or other student loan-related matters.

Small Business Banking

The phone number 1-800-933-2449 is the small business banking line for Citizens Bank. This line can be used for a variety of purposes, including:

Opening a small business bank account: You can open a small business checking account, savings account, or money market account.
Managing your small business finances: You can check your account balance, transfer money, and pay bills.
Getting a small business loan: You can get a small business loan to help you start or grow your business.
Getting help with small business banking: You can get help with small business banking, such as information about products and services and advice on how to manage your finances.

Small Business Banking is an important component of Citizens Bank customer service numbers because it provides small business owners with a dedicated phone number to call for assistance with their business banking needs. This can be especially helpful for small business owners who have questions about their business accounts, loans, or other business banking matters.

Commercial Banking

Commercial Banking is a vital component of Citizens Bank customer service numbers because it provides businesses with a dedicated phone number to call for assistance with their commercial banking needs. Businesses can use this phone number to open a commercial bank account, get a business loan, or get help with other commercial banking matters.

Commercial banking is important for businesses because it can help them manage their finances more effectively. Businesses can use commercial bank accounts to deposit and withdraw money, make payments, and receive payments. Businesses can also get business loans from commercial banks to help them start or grow their businesses.

The Commercial Banking phone number is available Monday through Friday from 8:00 AM to 8:00 PM ET. Businesses can also access commercial banking information online through the Citizens Bank website or mobile app.

Here is a table summarizing the key information about Commercial Banking:

Feature	Description
Phone number	1-800-873-4285
Hours of operation	Monday through Friday, 8:00 AM to 8:00 PM ET
Services offered	Opening a commercial bank account, getting a business loan, and getting help with other commercial banking matters

Private Banking

Private Banking is a specialized banking service offered by Citizens Bank to high net worth individuals and families. Private Banking clients receive a dedicated relationship manager who provides personalized financial advice and services tailored to their unique needs.

Customized financial advice: Private Banking clients receive personalized financial advice from their relationship manager, who takes into account their individual financial goals, risk tolerance, and investment objectives.
Access to a wider range of investment products and services: Private Banking clients have access to a wider range of investment products and services than retail banking customers, including private equity, hedge funds, and alternative investments.
Dedicated customer service: Private Banking clients have access to a dedicated customer service team that is available 24/7 to answer questions and provide support.
Exclusive events and networking opportunities: Private Banking clients are invited to exclusive events and networking opportunities, where they can connect with other high net worth individuals and families.

Private Banking is an important component of Citizens Bank customer service numbers because it provides high net worth individuals and families with a dedicated phone number to call for assistance with their financial needs. This can be especially helpful for high net worth individuals and families who have complex financial needs and require personalized advice and services.

Treasury Management

Treasury Management is an important component of Citizens Bank customer service numbers because it provides businesses with a dedicated phone number to call for assistance with their treasury management needs. Treasury management is the process of managing a company’s financial resources, including cash, investments, and debt. Treasury management is important for businesses because it can help them save money, reduce risk, and improve their financial performance.

Businesses can use the Treasury Management phone number to:

Open a treasury management account
Manage their cash flow
Invest their money
Manage their debt
Get help with treasury management

The Treasury Management phone number is available Monday through Friday from 8:00 AM to 8:00 PM ET. Businesses can also access treasury management information online through the Citizens Bank website or mobile app.

Feature	Description
Phone number	1-800-257-0231
Hours of operation	Monday through Friday, 8:00 AM to 8:00 PM ET
Services offered	Opening a treasury management account, managing cash flow, investing money, managing debt, and getting help with treasury management

Treasury Management is an important part of Citizens Bank customer service numbers because it provides businesses with a dedicated phone number to call for assistance with their treasury management needs. This can be especially helpful for businesses that have complex treasury management needs and require personalized advice and services.

International Banking

International Banking is an essential component of Citizens Bank customer service numbers. It provides customers with a dedicated phone number to call for assistance with their international banking needs. This can be especially helpful for customers who need to send or receive money overseas, or who have other international banking needs.

Global reach: Citizens Bank has a global network of branches and offices, which allows customers to access their accounts and conduct banking transactions from anywhere in the world. This is especially important for customers who travel frequently or who have business interests overseas.
Currency exchange: Citizens Bank offers competitive currency exchange rates, which can save customers money when they are sending or receiving money overseas. This is especially important for customers who need to make regular international payments.
International wire transfers: Citizens Bank offers fast and secure international wire transfers. This is especially important for customers who need to send money overseas quickly and reliably.
Multilingual customer service: Citizens Bank offers multilingual customer service, which can help customers who do not speak English. This is especially important for customers who need assistance with their international banking needs.

Overall, International Banking is an important component of Citizens Bank customer service numbers. It provides customers with a dedicated phone number to call for assistance with their international banking needs. This can be especially helpful for customers who need to send or receive money overseas, or who have other international banking needs.

Frequently Asked Questions about Citizens Bank Customer Service Numbers

This section addresses frequently asked questions about Citizens Bank customer service numbers. It provides concise and informative answers to common concerns and misconceptions.

Question 1: What is the general inquiries phone number for Citizens Bank?

Answer: The general inquiries phone number for Citizens Bank is 1-800-922-9999. This number can be used for a variety of purposes, including checking account balances, making loan payments, and reporting lost or stolen cards.

Question 2: What is the technical support phone number for Citizens Bank?

Answer: The technical support phone number for Citizens Bank is 1-866-324-3600. This number can be used for a variety of purposes, including troubleshooting technical issues, resetting passwords, and activating debit or credit cards.

Question 3: What is the fraudulent activity phone number for Citizens Bank?

Answer: The fraudulent activity phone number for Citizens Bank is 1-866-558-1960. This number should be used to report any fraudulent activity on your account, such as unauthorized transactions, identity theft, or suspected fraud.

Question 4: What are the hours of operation for Citizens Bank customer service?

Answer: Citizens Bank customer service is available 24 hours a day, 7 days a week.

Question 5: Can I access customer service online or through the mobile app?

Answer: Yes, you can access customer service online through the Citizens Bank website or through the mobile app.

Question 6: What is the best way to contact Citizens Bank customer service?

Answer: The best way to contact Citizens Bank customer service depends on your individual needs. If you have a general inquiry, you can call the general inquiries phone number. If you need technical support, you can call the technical support phone number. If you suspect fraudulent activity on your account, you should call the fraudulent activity phone number. You can also access customer service online or through the mobile app.

These are just a few of the frequently asked questions about Citizens Bank customer service numbers. If you have any other questions, please visit the Citizens Bank website or call the general inquiries phone number.

In addition to the phone numbers listed above, Citizens Bank also offers a variety of other customer service options, including email, chat, and social media. You can find more information about these options on the Citizens Bank website.

Citizens Bank is committed to providing excellent customer service. If you have any questions or concerns, please do not hesitate to contact us.

Transition to the next article section:

Additional Resources

Citizens Bank website
Citizens Bank customer service
Citizens Bank FAQs

Tips for Using Citizens Bank Customer Service Numbers

Tip 1: Use the right phone number for your needs.

Citizens Bank has different customer service numbers for different types of inquiries. For example, if you have a general inquiry about your account, you should call the general inquiries phone number. If you need technical support, you should call the technical support phone number. And if you suspect fraudulent activity on your account, you should call the fraudulent activity phone number.

Tip 2: Be prepared to provide your account information.

When you call Citizens Bank customer service, you will be asked to provide your account information. This information may include your account number, social security number, or date of birth. Having this information ready will help the customer service representative to assist you more quickly.

Tip 3: Be clear and concise when explaining your issue.

When you call Citizens Bank customer service, it is important to be clear and concise when explaining your issue. This will help the customer service representative to understand your needs and provide the best possible assistance.

Tip 4: Be patient.

Sometimes, you may need to wait on hold when you call Citizens Bank customer service. Please be patient, as the customer service representatives are doing their best to assist you as quickly as possible.

Tip 5: Follow up if you do not receive a response.

If you do not receive a response to your inquiry within a reasonable amount of time, you should follow up with Citizens Bank customer service. You can do this by calling the customer service number or sending an email.

By following these tips, you can get the most out of Citizens Bank customer service.

Summary of key takeaways:

Use the right phone number for your needs.
Be prepared to provide your account information.
Be clear and concise when explaining your issue.
Be patient.
Follow up if you do not receive a response.

Conclusion:

Citizens Bank customer service is available 24 hours a day, 7 days a week. By following these tips, you can get the most out of Citizens Bank customer service and get the assistance you need quickly and efficiently.

Additional resources:

Citizens Bank website
Citizens Bank customer service
Citizens Bank FAQs

Conclusion

Citizens Bank customer service numbers provide a vital point of contact for customers seeking assistance with their financial needs. Through dedicated phone lines for general inquiries, technical support, and fraud prevention, the bank ensures that customers have access to the help they need, 24 hours a day, 7 days a week. By utilizing these numbers effectively, customers can manage their accounts, resolve technical issues, and protect themselves from fraudulent activity.

Citizens Bank’s commitment to providing exceptional customer service extends beyond phone support. Customers can also access assistance online, through the bank’s mobile app, and via social media channels. This comprehensive approach ensures that customers have multiple avenues to connect with the bank and receive the support they need.